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On the comments that I wrote here, I follow up with an email to the Korea National Tourism Organization and request that they take a look at my site. Here are their responses: Dear Richard, On behalf of the Korea National Tourism Organization, we sincerely apologize for your troubles and inconveniences. We can forward your complaint to the rightful department. But to investigate this matter further, we request that you provide us with further information on the issue. Be advised that the more information you provide us, the better the chance of resolving this problem. For example) regarding hotel personnel, please let us know name of hotel, date, time, etc. We will try our very best to make your experience in Korea a positive one. But to do that, we need your help. Thank you for your time, and once again, we apologize for your inconvenience. Regarding bathing Towles and hair shampoo, Korea has been promoting various measures to promote the use of reusable products. According to the Act Relating to Promotion of Resources Saving and Reutilization, it is against the law to provide the throw-away itmes inside hotel room. There is no restriction for Bathing towels. Sincerely yours, H. J. Kim KNTO Complaint Center Tourist Complaint Center Tel : +82-2-735-0101 fax : +82-2-777-0102 Korea National Tourism Organization 40, Cheonggyecheonno,Jung-gu, Seoul, Korea E-mail : tourcom@mail.knto.or.kr Dear Richard, Thank you for the hotel information. Please be advised that we have forwarded your complaint to the tourism office of Daegu City Government, which examines hotels. It will undergo investigation of the circumstance of this unhappy incident and send a written request to the president of Daegu Prince Hotel urging serrvice training to their all employees. Regarding your air ticket porblem, i hope you to contact Korean Air office in your country first or send your feedback from following webpage; http://www.koreanair.com/local/na/eng/ld/btm/fb/feedback.jsp Thank you for your time and effort in notifying us, and once again, we apologize for the inconveniences. Sincerely KNTO Complaint Center The response from Daegu Namgu District Supervisor and the hotel manager: Title ; The investigating results about your complaining for your visiting to Korea. First of all, thank you very much for your visiting at the Prince Hotel in our county. We would like to say that please accept our apology for your uncomfortable when your staying at Prince Hotel. We will never have these happenings again and we will have training our employee for tourist. In addition, we are happy to inform this letter to you. Thank you very much for your cooperation. God bless with you and your family. Sincerely yours. The Chief of DaeGu Namgu district supervisor ---------------------------------------------- How are you. I'm a manager of the DAEGU PRINCE HOTEL. First of all, I'm afraid about the brochure. I'd like to say I'm really sorry about the rude attitude of our duty manager to the customer. So We repeated the service training. Especially, We improved the training of the service and the foreign language. From now, We will be care so as not to be repeated like this. And we will classify the brochure according to that tourist can read or not. If you visit KOREA and the DAEGU PRINCE HOTEL again, I assure you our hotel will be changed much better. I'd like to get your forgiveness. Thank you very much. 31. MAY. 2005 the manager of the DAEGU PRINCE HOTEL I really appreciate and thanks the Korea National Tourism Organization for taking the neccessary actions. For those who are preparing to visit South Korea, you can get more informations from the Korea National Tourism Organization. If you are in South Korea and need assistance you can get in touch with them here: Korea National Tourism Organization Tel : +82-2-729-9497 - 9 fax : +82-2-319-0086 Korea National Tourism Organization 40, Cheonggyecheonno,Jung-gu, Seoul, Korea E-mail : kntotic@mail.knto.or.kr Website: www.tour2korea.com The Korea National Tourism Organization (TIC) is located on the 1st basement floor of the KNTO building, about midway between exit 5 of Jonggak Station (subway line 1) and exit 2 of Euljiro 1-ga Station (line 2). It is open everyday from 09:00 to 20:00 |
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